IP3 2019-Web Software & Services 2
This lot is generally related to user support systems. Disclosed is a user support system interface with integrated FAQ, helpdesk features for handling and FAQ maintenance. The system stores multiple questions and corresponding answers in a database, receives a user support request, displays a list of questions retrieved from the database and displays a selection of one of the displayed questions. The system generates a response to the user request based on an answer stored in the database; displays the response on the screen. The technology may be implemented in online FAQ systems, helpdesk systems, help databases, etc.