BIN 2022-Contact Center (LOT 13420)
This lot is generally related to communications in a call center. Disclosed is a technique to record a customer call and retrieve the call using a search query to provide quality services. Disclosed is a technique to log a call by receiving a call log associated with a user. The call log includes call time, date, and an identification of a caller. The system receives a context of the call from the user, stores in a call record and associates the call record with the user. The system performs a search based on a query requested by the user and displays the result of the search query. The technology may be implemented in call centers, call management systems, mobile apps, etc.